This week’s release will be available to associations on Thursday, December 10th. The release includes several major enhancements to Daxko Operations, so please be sure to read each section. Many of these items have been available on your Training Site, and we are excited to add them to your Live Site.
We are incredibly excited to provide this value to all of you as you look to the start of 2021!
New Member Online Account
As we announced on November 17th, we have created a new experience for members online. This experience is built with the mobile-experience as a priority and includes multiple self-service options to improve access for members and reduce manual work for staff users. This release includes:
- New Account Experience
- Facility Usage Report
- Payment History Report
- One-step Credit Card Updater
- Holds and Terminations Request
For more details, check out the User Guide.
Trial Memberships
Most associations have offered Guest Passes for individuals wishing to try out the membership experience, but often these are difficult to track and very manual. We have created a new Trial Membership sign up experience that each association has the option to enable. Here are a few highlights:
- Custom number of days for the Trial by Branch
- Online form with minimal Required Fields
- Check-in capabilities with Temporary Barcode
- Quick reporting to run Communication Initiatives
To see all of the details, check out the User Guide.
Document Storage for All
On September 30th, we hosted a webinar announcing our new Document Storage feature for Daxko Operations and Daxko Accounting. Within one month we launched 50+ associations on this valuable feature and received incredible feedback and enhancement suggestions. This release contains those enhancements, and also will allow access for all associations to our free tier of document uploads – 99 uploads per month!
To learn more, check out the User Guide.
Scheduling Program Packages
On November 11th, we add our Scheduling Program Packages functionality for all associations to test drive on the Daxko Operations Training Site. Thank you all so much for your positive feedback, and please keep sending in those ideas for future enhancements! With this week’s release, associations that have added Scheduling to their Daxko Operations site will receive this full release on the Live Site.
This feature includes:
- Instructor Schedules
- Association Calendar for all Scheduled Items
- Clear email communication to members
- Staff scheduling capabilities
- Purchase and schedule in one workflow
- Mobile-first experience for members
To learn more about adding Daxko Scheduling to Daxko Operations for your association, please contact your Account Executive or email sales@daxko.com.
Schedule a Visit Updates
Any association using Schedule a Visit will want to check out our User Guide for updates to Schedule a Visit and Areas.
Updates to Program Packages
Any association using Program Packages will want to review a handful of updates to your live site in our Program Packages Updates User Guide.
Digital Analytics
We know that insights into the online experience for your members are critical for your team. The Daxko Team has worked closely with a group of early adopters to extend our digital analytics offerings, including full cross-domain tracking.
We have documented all that your website development team needs to know in this folder containing our Digital Analytics guides.
As a reminder, Daxko Operations is able to provide data and tracking for the unique identifiers provided by the following digital analytics tools:
- Google Analytics
- Google Tag Manager
- Facebook Pixel
- Hotjar
Associations may contact support@daxko.com to provide the unique identifier if the association has not already done so.
Additional Enhancements
We do have several other enhancements to highlight for this release:
- Event Prospect Forms – With this release we have also added a new way to configure prospect forms used for events. Now, when creating an Event form under Manage Forms, users will have the ability to select the specific event that the form entries are associated with. This will help your team better report on your event prospects and, if you use Daxko Engage, allow you to create more targeted follow-up communication to your prospects. As a reminder, manage prospect events here: Membership > Prospects > Events.
- Removal of Microsoft Silverlight from Photo – With Microsoft’s end of life for Silverlight announcement, we have removed the Scan Image option and have replaced it with the same Take a Photo option associations have access to on Membership Information. Our data shows that only a few associations have been using the Scan Photo option in the last six months, but we want to highlight that here in case an association has questions about this change.
- Termination Alerts for Full Service Billing – Any terminations executed by the Daxko Full Service Billing Team from the Returns Manager will now display an alert on each terminated (or scheduled to terminate) membership’s information page.
Questions, concerns, or feedback? Email support@daxko.com.