This Daxko Operations release includes several exciting new features and updates. Read the full details below for more info and release guides.
- Monthly Add-ons for membership (in Training Sites only)
- Digital barcodes
- Additional “welcome” sounds for check-ins
Also, don’t miss the “coming soon” section below for a sneak peek into upcoming releases.
Monthly Add-ons for Members – Training Site Release
As health and wellness and community impact become more important than ever, associations are focused on ways to make membership more accessible and to expand the concept of membership through more customizable add-on options that roll up to a single monthly membership payment. Monthly Add-ons for membership is the latest development in our effort to support expanding membership options.
Review the previous releases for recurring program packages and recurring membership donations.
What’s New with Monthly Add-ons?
Monthly Add-ons will help associations provide more membership customization, as well as make it simpler to create and manage fees across multiple branches. Read the user guide for the full details, but here are a few key things to know:
- Member-level fees: Users can charge Monthly Add-ons per unit or per members
- Ease of creation: Users can create Monthly Add-ons for multiple branches all at once, while still being able to define branch-specific GL Accounts and amounts.
- Reliable recurring revenue: New Monthly Add-ons can be applied only to auto renewing monthly billing cycles
- Conversion process: Existing recurring fees must be converted to Monthly Add-ons. Converted fees will continue to function as they do today, even for memberships with non-monthly billing cycles. However, Monthly Add-ons cannot be added to these non-monthly memberships.
- Recurring Fees phasing out in 2022: We will be requiring associations to convert to Monthly Add-ons no later than the end of 2022.
Monthly Add-on functionality will be released to the Training Site for all associations on Wednesday, October 27. We want associations to take plenty of time to become familiar with new Monthly Add-ons before System Administrators can request to enable this in the Live site. Read more details about Monthly Add-ons, including how to enable in your live site, in the user guide here.
Digital Barcodes
Associations are always looking to improve the check-in experience for their members. This release introduces a new ability for members to access their digital barcode and add it to their mobile phone via applications like Apple Wallet and Google Pay.
Also, staff users will be able to send members a digital barcode via text message after adding a new membership. These features will be available for all associations in their Live Site on Wednesday, October 27.
Review the user guide here.
New “Welcome” Check-In Sounds
We have added two more options associations can choose from for their welcome check-in sounds. To access these new options, navigate to System Options > Device Settings > Sound on Check-In > Check-In Success.
Coming soon… 👀
Finally, in last couple months of 2021 (can you believe it?!), we have a few more exciting and important releases planned.
Gender Inclusivity in Daxko Operations – Training Site Release
As we shared earlier this month, Daxko Operations will soon include expanded gender identity options to provide a more inclusive experience to all who join. In a few weeks, we will release new gender identity options to give people with an additional gender identity the ability to self-describe, and we will also change the listing of “Unspecified” to “Rather Not Say”.
In order to give each association enough time to provide staff training, we plan to release this functionality to the Training Site in early November and then to the Live Site a few weeks after that.
This project is one that our team took great care to research and support with data and user feedback. If you want to learn more about our research, please click HERE.
We appreciate so many associations who have assisted us along the way! If your association has any feedback, please reach out to our product team.
Cart Reminder Emails
In age of online shopping, most of us are familiar with this scenario: you browse products or offerings, you see something you’re interested in, and you add it to your cart. Then, before you complete the purchase, you have second thoughts or get sidetracked, and you step away from the process. Now, you’ve left an “abandoned cart”.
In early December, we will be releasing automated Cart Reminder emails for abandoned program registrations, which will send to online shoppers 24 hours after they leave a cart abandoned. We already have several early adopters using Cart Reminders, and in just a few weeks they have seen thousands of dollars of revenue come in from abandoned program registration carts that were picked back up and completed.
As always, please contact support@daxko.com if you have any questions or feedback.